Iowa Central's Online Help Desk


Iowa Central's Online Help Desk is open from 7am-8pm CST, 7 days a week.

  • You can reach us at 866-895-2456 or 515-574-1100. Please leave a detailed message and the Online Help Desk will respond within 24 business hours.

  • You can also send an e-mail to ONLINEHELPDESK@iowacentral.edu. Please be as descriptive as possible in when leaving any type of message.

Internet Browser Recommendation


We STRONGLY recommend you to use either Mozilla Firefox or Google Chrome for a browser. Microsoft Edge and Safari block the upload file picker from displaying in Canvas, among other things.


Services Status Page

 

Knowledgebase

  • Top articles
  • Latest articles

When does my canvas course show up on my Dashboard

Category: Instructor Canvas Information (LMS)

1,588
(1)

10 tips for spotting a phishing email

Category: SPAM emails

1,359
(18)

Check out the "Don't Get Hooked From SPAM" resource

Category: SPAM emails

1,240
(5)

Canvas Student App for your iphone or Android

Category: Student Canvas Information (LMS)

1,148
(0)

Instructors How to setup grade book mapping in Canvas

Category: Mapping Grades

1,125
(6)

How do i get my transcripts

Category: Transcripts

1,081
(19)

How do I use the Dashboard as a student in canvas?

Category: Student Canvas Information (LMS)

1,026
(0)

When does my canvas course show up on my Dashboard as an Instructor

Category: Knowledgebase

988
(1)

Canvas Overview Video

Category: Student Canvas Information (LMS)

944
(0)

I Don't See My Course(s) on My Dashboard

Category: Student Canvas Information (LMS)

937
(6)

when trying to submit both a video and attached file it will only submit one or the other never both at the same time.

Category: Student Canvas Information (LMS)

925
(0)

How to do ForumSummary and grading posts

Category: Forum Summary

913
(6)

Phishing Scams explained Video

Category: SPAM emails

870
(21)

Signs of a SPAM email- Red Flags!!

Category: SPAM emails

767
(0)

You Have Been Compromised! Here Are 8 Definite Signs!

Category: SPAM emails

2,172
(21)

How to find grades

Category: Web Advisor/Grades

1,785
(26)

How To Find a Lost Studio Recording

Category: Studio & Videos

1,633
(0)

How Do I Submit A Document To Upswing?

Category: Upswing

1,571
(0)

Transcript request

Category: Knowledgebase

1,561
(10)

I am an Iowa Central Student I was wondering how I would get Microsoft Word installed on my computer.

Category: Microsoft Office365

1,499
(0)