Online Help Desk
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Iowa Central's College Online Help Desk

Iowa Central's College Online Help Desk is open from 7am-8pm CST, 7 days a week. You can reach us at 866-895-2456 or 515-574-1100. Please leave a detailed message and the Online Help Desk will respond within 24 business hours. You can also send an e-mail to ONLINEHELPDESK@iowacentral.edu. Please be as descriptive as possible in when leaving any type of message.


Internet Browser Recommendation

****We STRONGLY recommend you to use either Mozilla Firefox or Google Chrome for a browser, Because Internet Explorer And Safari block the upload file picker from displaying in Canvas, among other things.
https://www.mozilla.org/en-US/firefox/all/  or https://www.google.com/chrome/


Canvas Quick links


Instructors
https://iowacentral.hesk.com/knowledgebase.php?category=40

Students
https://iowacentral.hesk.com/knowledgebase.php?category=41


Services Status Page

Zoom Service Status

https://status.zoom.us



Canvas status page

https://status.instructure.com/

 

Cengage Service status page

https://techcheck.cengage.com/


 

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Knowledgebase

» Top Knowledgebase articles: Views
 10 tips for spotting a phishing email 450
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 Canvas Overview Video 110
 Phishing Scams explained Video 86
 How do I use the Dashboard as a student in canvas? 77
 When does my canvas course show up on my Dashboard 50
 Check out the "Dont Get Hooked From SPAM" resource 42
 I have done my orientation 3 hours ago and I still haven't gained access to my online class. Is there something I can do to fix this? 37
 Signs of a SPAM email- Red Flags!! 30
 When does my canvas course show up on my Dashboard as an Instructor 27
 Turnitin, it gives me an error message saying I need to click here to agree 18
 Transcript request 552
 
» Latest Knowledgebase articles: Date added
 How do I create a conference in a course? 2021-03-29 16:45:55
 What are Conferences? 2021-03-29 16:44:47
 How do I create a new page in a course? 2021-03-29 16:41:35
 

» View entire Knowledgebase