Online Help Desk
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Iowa Central's College Online Help Desk

Iowa Central's College Online Help Desk is open from 7am-8pm CST, 7 days a week. You can reach us at 866-895-2456 or 515-574-1100. Please leave a detailed message and the Online Help Desk will respond within 24 business hours. You can also send an e-mail to ONLINEHELPDESK@iowacentral.edu. Please be as descriptive as possible in when leaving any type of message.


Internet Browser Recommendation

****We STRONGLY recommend you to use either Mozilla Firefox or Google Chrome for a browser, Because Internet Explorer And Safari block the upload file picker from displaying in Canvas, among other things.
https://www.mozilla.org/en-US/firefox/all/  or https://www.google.com/chrome/


Canvas Quick links


Instructors
https://iowacentral.hesk.com/knowledgebase.php?category=40

Students
https://iowacentral.hesk.com/knowledgebase.php?category=41


Canvas status page

https://status.instructure.com/


Zoom Service Status

 https://status.zoom.us


 

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Knowledgebase

» Top Knowledgebase articles: Views
 10 tips for spotting a phishing email 435
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 Canvas Student App for your iphone or Android 148
 Instructors How to setup grade book mapping in Canvas 124
 Canvas Overview Video 84
 Phishing Scams explained Video 73
 How do I use the Dashboard as a student in canvas? 53
 Check out the "Dont Get Hooked From SPAM" resource 30
 When does my canvas course show up on my Dashboard 25
 Turnitin, it gives me an error message saying I need to click here to agree 11
 I have done my orientation 3 hours ago and I still haven't gained access to my online class. Is there something I can do to fix this? 8
 When does my canvas course show up on my Dashboard as an Instructor 6
 Transcript request 533
 You Have Been Compromised! Here Are 8 Definite Signs! 351
 How to find grades 314
 
» Latest Knowledgebase articles: Date added
 Library resources 2020-10-12 13:26:44
 How to Use SpeedGrader Video 2020-09-15 12:40:59
 Zoom Status Page 2020-09-14 07:26:48
 

» View entire Knowledgebase