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Online Help Desk

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Iowa Central's Online Help Desk


Iowa Central's Online Help Desk is open from 7am-8pm CST, 7 days a week.

  • You can reach us at 866-895-2456 or 515-574-1100. Please leave a detailed message and the Online Help Desk will respond within 24 business hours.

  • You can also send an e-mail to ONLINEHELPDESK@iowacentral.edu. Please be as descriptive as possible in when leaving any type of message.

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Knowledgebase

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When does my canvas course show up on my Dashboard

Category: Instructor Canvas Information (LMS)

  If you want a course on Canvas for your students to access, you must fill out a request form. The request form is on the Intranet under Distance Learning. To find that, log into Tritonpass, go to th...

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10 tips for spotting a phishing email

Category: SPAM emails

10 tips for spotting a phishing email Every day countless phishing emails are sent to unsuspecting victims all over the world. While some of these messages are so outlandish that they are obvious frau...

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(18)

Canvas Student App for your iphone or Android

Category: Student Canvas Information (LMS)

Applehttps://apps.apple.com/us/app/canvas-by-instructure/id480883488   Androidhttps://play.google.com/store/apps/details?id=com.instructure.candroid&hl=en

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Check out the "Don't Get Hooked From SPAM" resource

Category: SPAM emails

Check out the "Don't Get Hooked From SPAM" resource. See attached Diagram.

1,426
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Instructors How to setup grade book mapping in Canvas

Category: Mapping Grades

see attached video

1,327
(6)

How do i get my transcripts

Category: Transcripts

Go to the link below and follow the directions on the page.   http://www.iowacentral.edu/student_records/index.asp?ss=t

1,297
(19)

How do I use the Dashboard as a student in canvas?

Category: Student Canvas Information (LMS)

https://community.canvaslms.com/docs/DOC-10587-4212710330

1,247
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I Don't See My Course(s) on My Dashboard

Category: Student Canvas Information (LMS)

There are a couple of scenarios that would prevent a student from seeing their course(s). The first being that you haven't taken the online orientation and signed the course enrollment for the course(...

1,206
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When does my canvas course show up on my Dashboard as an Instructor

Category: Knowledgebase

If you want a course on Canvas for your students to access, you must fill out a request form. The request form is in Self-Service, under the Faculty section.

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Canvas Overview Video

Category: Student Canvas Information (LMS)

1,161
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when trying to submit both a video and attached file it will only submit one or the other never both at the same time.

Category: Student Canvas Information (LMS)

You will need to save the video to your computer. To do so, click k on Studio, then click on your video to view it. Then click on the 3 stacked dots in the upper right corner and click on download. Sa...

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Phishing Scams explained Video

Category: SPAM emails

https://www.commoncraft.com/video/phishing-scams

1,107
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How to do ForumSummary and grading posts

Category: Forum Summary

https://css.iowacentral.edu/Students/228/XGradebook/GradebookHelp/Home?MODULE_ID=11

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Signs of a SPAM email- Red Flags!!

Category: SPAM emails

1,011
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You Have Been Compromised! Here Are 8 Definite Signs!

Category: SPAM emails

1. Email Account Sending Out SpamThis is a probable sign that you’re PC has been infected with a malware. More often than not you have your email password saved on your browser. In the event of a malw...

2,446
(21)

How To Find a Lost Studio Recording

Category: Studio & Videos

Videos are saved to your local computer first before they are uploaded to Canvas Studio. Any videos that you have "lost" are still there.  You have to be on the computer that you recorded them on for ...

2,243
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How to find grades

Category: Web Advisor/Grades

You check your grades in TritonPass. Login in to your TritonPass account and select the Grade Book from the menu.   

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I am an Iowa Central Student I was wondering how I would get Microsoft Word installed on my computer.

Category: Microsoft Office365

  Hello,       I am an Iowa Central Student I was wondering how I would get Microsoft Word installed on my computer.       Log into the triton pass and click office 365 free download info under the pa...

1,792
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Transcript request

Category: Knowledgebase

http://www.iowacentral.edu/student_records/transcript_request.asp

1,765
(10)

How Do I Submit A Document To Upswing?

Category: Upswing

Go to https://upswing.zendesk.com/hc/en-us and it will explain how to submit a document.

1,763
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Access Reference sheet

Category: Microsoft Office

See attached document

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Adding "Alt Text"

Category: Ally

Here is a link to a video that I found helpful for adding "alt text" for logos, images, charts, etc.    https://support.microsoft.com/en-us/office/video-improve-accessibility-with-alt-text-9c57ee44-bb...

950
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How To Improve Your Ally Score

Category: Ally

Below is a helpful video that I made about a time-saving method for updating headings in documents in Canvas to improve your Ally score.  If you have found a more efficient way, please let me know.  T...

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