Iowa Central's Online Help Desk


Iowa Central's Online Help Desk is open from 7am-8pm CST, 7 days a week.

  • You can reach us at 866-895-2456 or 515-574-1100. Please leave a detailed message and the Online Help Desk will respond within 24 business hours.

  • You can also send an e-mail to ONLINEHELPDESK@iowacentral.edu. Please be as descriptive as possible in when leaving any type of message.

Internet Browser Recommendation


We STRONGLY recommend you to use either Mozilla Firefox or Google Chrome for a browser. Microsoft Edge and Safari block the upload file picker from displaying in Canvas, among other things.


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Knowledgebase

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When does my canvas course show up on my Dashboard

Category: Instructor Canvas Information (LMS)

1,580
(1)

10 tips for spotting a phishing email

Category: SPAM emails

1,347
(18)

Check out the "Don't Get Hooked From SPAM" resource

Category: SPAM emails

1,231
(5)

Canvas Student App for your iphone or Android

Category: Student Canvas Information (LMS)

1,138
(0)

Instructors How to setup grade book mapping in Canvas

Category: Mapping Grades

1,119
(6)

How do i get my transcripts

Category: Transcripts

1,078
(19)

How do I use the Dashboard as a student in canvas?

Category: Student Canvas Information (LMS)

1,020
(0)

When does my canvas course show up on my Dashboard as an Instructor

Category: Knowledgebase

981
(1)

Canvas Overview Video

Category: Student Canvas Information (LMS)

939
(0)

I Don't See My Course(s) on My Dashboard

Category: Student Canvas Information (LMS)

931
(6)

when trying to submit both a video and attached file it will only submit one or the other never both at the same time.

Category: Student Canvas Information (LMS)

915
(0)

How to do ForumSummary and grading posts

Category: Forum Summary

905
(6)

Phishing Scams explained Video

Category: SPAM emails

867
(21)

Signs of a SPAM email- Red Flags!!

Category: SPAM emails

760
(0)

You Have Been Compromised! Here Are 8 Definite Signs!

Category: SPAM emails

2,165
(21)

How to find grades

Category: Web Advisor/Grades

1,781
(26)

How To Find a Lost Studio Recording

Category: Studio & Videos

1,604
(0)

How Do I Submit A Document To Upswing?

Category: Upswing

1,564
(0)

Transcript request

Category: Knowledgebase

1,553
(10)

I am an Iowa Central Student I was wondering how I would get Microsoft Word installed on my computer.

Category: Microsoft Office365

1,493
(0)